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Protect Your Dogs and Boycott Four Paws Products Ltd.

Posted by Cyn | Posted in Announcement, Critters, News | Posted on 27-08-2008

3

First, if you dog has a Pim­ple Ball With Bell (what an icky name!), take it back wher­ev­er you bought it and ask them to refund your mon­ey for the dan­ger­ous thing, and take the rest off the shelves.

After read­ing about the injuries at least four dogs have expe­ri­enced due to the absolute refusal of Four Paws Prod­ucts Ltd. to mod­i­fy or recall their prod­uct after being informed of these prob­lems. One dog had to be euth­a­nized.

The com­pa­ny and its insur­er (I wish I knew their name) have been irre­spon­si­ble, at the very least.

Please talk to pet stores in your area about remov­ing the “pim­ple ball with bell” from their shelves. Warn oth­er dog own­ers about the prob­lem. Con­sid­er talk­ing to your vet, so he or she can do the same.

Con­sid­er writ­ing to Four Paws, as well. E-mail isn’t near­ly as effec­tive as a mailed or faxed let­ter, or even a (polite!) phone call.

I didn’t find the name of any exec­u­tives on their web site, but will add that after I try call­ing tomor­row. Here’s the mail and phone infor­ma­tion:
50 Wire­less Blvd.
Haup­pauge, NY 11788
Phone: (631) 434‑1100
Fax: (631) 434‑1183

Their par­ent com­pa­ny is Cen­tral Gar­den & Pet Com­pa­ny. The pres­i­dent of the “Pet Group” is James V. Heim
Pres­i­dent of Pet Group
1340 Treat Boule­vard, Suite 600
Wal­nut Creek, Cal­li­for­nia 94597
Phone: (925) 948‑4000

I haven’t found a fax num­ber. Yet.

Comments (3)

I called Four Paws to voice my con­cerns about the pim­ple ball. I was sur­prised they actu­al­ly had a live per­son answer­ing the phone; you don’t get that too often these days. It was explained to me that they are doing every­thing a com­pa­ny can do to resolve the pim­ple ball issue, and I believe them. They offered to pay the vet bills and then some. They have tak­en swift action to stop ship­ping and recall ALL the toys, not just the defec­tive ones, from retail­ers and dis­trib­u­tors nation­wide- at their expense of course. They are tak­ing full respon­si­bil­i­ty and show­ing care and con­sid­er­a­tion for all of their cus­tomers. The peo­ple at Four Paws can’t change what hap­pened but it seems to me that they are doing what they can to pre­vent it from hap­pen­ing in the future. My dog­gies and I will con­tin­ue to sup­port Four Paws Prod­ucts!

Thanks for the update. It’s too bad they didn’t do that after they were noti­fied of the first injuries, as action then could have pre­vent­ed the lat­er ones. Chai’s human declined their offer because it did not include a recall, and she want­ed to be sure that oth­er dogs weren’t injured as Chai was.

Swift action? Not! A dog died in 2005 after the same thing hap­pened, and Four Paws promised the dog’s own­er then that the toy would be redesigned — it wasn’t.

Four Paws has sent three dif­fer­ent canned response let­ters to peo­ple who have emailed them — they have to keep chang­ing them as their lies and cov­er-ups are exposed, thanks to the pow­er of the Inter­net.

They’ve also now added two more prod­ucts to the recall. We have to keep the heat on them — I don’t think they’ll do any­thing with­out pres­sure.