One of the ways I deal with anything—especially anything upsetting—is to learn as much as I can about it. When I have to deal with any kind of illness or injury, I research it. I figure I might as well share the information I’ve gathered with others, although I do so with the caveat that I’ve never had any kind of related training other than learning enough terminology and related information to do medical transcription, process health insurance claims, and get through a medical communications class. (I don’t really think first aid training counts.)