The Director of Financial Aid at SPSU called me personally, not because of anything related to her job.
She heard something about a connection between fibromyalgia and celiac disease, and she wanted to let me know in case it might help me feel better.
Out of the thousands of students at the school, she thought of me as an individual on a purely personal basis and took the time to call. Not only that, but she mentioned Katie, who she remembers personally as well.
I’m blown away. Ms. Spivak, you are an angel.