Growl!

I try, I real­ly do, to watch for signs of prej­u­dice in myself. I don’t think I’m a par­tic­u­lar­ly prej­u­diced person.

I absolute­ly can­not stand incom­pe­tence, though. And avoid­able com­mu­ni­ca­tion prob­lems are a real hot but­ton for me.

Why does any Amer­i­can employ­er hire peo­ple who can­not speak Eng­lish clear­ly and flu­ent­ly to deal with US cus­tomers on the phone?

I real­ize that many com­pa­nies have out­sourced their call cen­ters to India and oth­er coun­tries. I also know that Amer­i­cans are typ­i­cal­ly very chau­vin­is­tic, and we are less like­ly than peo­ple just about any­where else to know more than one lan­guage. Mono­lin­gual is anoth­er word for American.

But when I call HP for help with the DVD writer that won’t write any­thing, I expect to speak to some­one in English.