I try, I really do, to watch for signs of prejudice in myself. I don’t think I’m a particularly prejudiced person.
I absolutely cannot stand incompetence, though. And avoidable communication problems are a real hot button for me.
Why does any American employer hire people who cannot speak English clearly and fluently to deal with US customers on the phone?
I realize that many companies have outsourced their call centers to India and other countries. I also know that Americans are typically very chauvinistic, and we are less likely than people just about anywhere else to know more than one language. Monolingual is another word for American.
But when I call HP for help with the DVD writer that won’t write anything, I expect to speak to someone in English.
