8 am and 11 am don’t sound alike. I wouldn’t write down an 11 am appointment as 8 am. Nope, I wouldn’t have.
So, Mr. Pest Control man, don’t try to BS me and claim that I must have written it down wrong in my calendar. I have been waiting for you for over two hours, and I have four other appointments today. I don’t have time for this nonsense. I could have gotten more much-needed sleep if you hadn’t pulled this crap.
If I didn’t REALLY need you to come to deal with a spider problem today, you would have one less customer right now. You might find yourself short a customer by next quarter, in any case.