Why I Don’t Miss Working Tech Support

So a friend tells me that his email “just won’t work.”

Me: “Okay, how does it not work?”

Friend: “Um, I don’t know. I just don’t get mail.”

Me: “Well, can you try it and tell me what it does?”

Friend: “I can’t do it while I talk to you.” (one phone line, no cell phone)

Me: “Okay, so hang up, log on, and talk to me on Yahoo Messenger.”

Okay—he does that, but he can’t find me on Mes­sen­ger, so I mes­sage him.

Me: “Okay—so what hap­pens when you try to check your mail?”

Friend: “I don’t know.”

Me: “Is Eudo­ra open?”

Friend: “No.”

Me: “Well, maybe you should try open­ing the program.”

Friend: “Oh, yeah, okay.”

After delay and such, we final­ly have Eudo­ra going…

Me: “So what’s Eudo­ra doing.”

Friend: “It’s get­ting my mail.”

Me: “So it’s work­ing now?”

Friend: “Yeah—maybe I was­n’t online when I tried it before.”

Me: “Or maybe you just did­n’t have any new messages.”

Friend: “That too.”

Believe me, this was far bet­ter than many of the con­ver­sa­tions I had while doing tech sup­port for money.

Cyn is Rick's wife, Katie's Mom, and Esther & Oliver's Mémé. She's also a professional geek, avid reader, fledgling coder, enthusiastic gamer (TTRPGs), occasional singer, and devoted stitcher.
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