Why I Don’t Miss Working Tech Support

So a friend tells me that his email “just won’t work.”

Me: “Okay, how does it not work?”

Friend: “Um, I don’t know. I just don’t get mail.”

Me: “Well, can you try it and tell me what it does?”

Friend: “I can’t do it while I talk to you.” (one phone line, no cell phone)

Me: “Okay, so hang up, log on, and talk to me on Yahoo Messenger.”

Okay—he does that, but he can’t find me on Messenger, so I message him.

Me: “Okay—so what happens when you try to check your mail?”

Friend: “I don’t know.”

Me: “Is Eudora open?”

Friend: “No.”

Me: “Well, maybe you should try opening the program.”

Friend: “Oh, yeah, okay.”

After delay and such, we finally have Eudora going…

Me: “So what’s Eudora doing.”

Friend: “It’s getting my mail.”

Me: “So it’s working now?”

Friend: “Yeah—maybe I wasn’t online when I tried it before.”

Me: “Or maybe you just didn’t have any new messages.”

Friend: “That too.”

Believe me, this was far better than many of the conversations I had while doing tech support for money.

Cyn is Rick's wife, Katie's Mom, and Esther & Oliver's Mémé. She's also a professional geek, avid reader, fledgling coder, enthusiastic gamer (TTRPGs), occasional singer, and devoted stitcher.
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