Boo, Motorola!

Posted by Cyn | Posted in Kvetching | Posted on 10-01-2008

9

Maybe I’m just spoiled from years of Nokia phones, and being able to just down­load the Nokia Phone Suite free from their web site to sync my phone and PC, or put ring­tones and pho­tos on the phone. But hon­est­ly, I find it absolute­ly ridicu­lous that Motoro­la wants me to pay them $30 to $40 for the equiv­a­lent soft­ware to work with their phones!

It does­n’t, as far as I can see, do any­thing more than what the Nokia soft­ware does. They sell plen­ty of phones, and it can­not be that unusu­al for peo­ple to want to back up the data on them. So why are they goug­ing cus­tomers this way?

I can see charg­ing some amount if the cus­tomer wants a CD with the soft­ware on it mailed out, but charg­ing for the down­load is ridicu­lous.

And when I try to reg­is­ter for an account on their sup­port site, I keep get­ting error mes­sages say­ing that my email address is invalid. I tried a bunch of dif­fer­ent address­es, even the ISP address that I nev­er, ever use—no joy.

I can’t reg­is­ter the phone, either, because you have to pick your mobile provider, and mine isn’t list­ed, and there isn’t an “oth­er” option.

Boo!