What’s missing from the story, unfortunately, is the name of the tree-cutting service. The , either.
I find that very odd since they normally name everyone. I mean, they named the neighbor with whom the homeowner is staying temporarily. They named the homeowner. They named the fireman on the scene.
Certainly, the woman knew the name of the company, or at least of the guy who tried to get her to pay? (After destroying her house—that takes big brass ones.).