Enemy of Entropy

Archive for 10 January 2008

Boo, Motorola!

10 January 2008, 11:51 pm. 9 Comments. Filed under Kvetching.

Maybe I’m just spoiled from years of Nokia phones, and being able to just down­load the Nokia Phone Suite free from their web site to sync my phone and PC, or put ring­tones and pho­tos on the phone. But hon­estly, I find it absolutely ridicu­lous that Motorola wants me to pay them $30 to $40 for the equiv­a­lent soft­ware to work with their phones!

It doesn’t, as far as I can see, do any­thing more than what the Nokia soft­ware does. They sell plenty of phones, and it can­not be that unusual for peo­ple to want to back up the data on them. So why are they goug­ing cus­tomers this way?

I can see charg­ing some amount if the cus­tomer wants a CD with the soft­ware on it mailed out, but charg­ing for the down­load is ridiculous.

And when I try to reg­is­ter for an account on their sup­port site, I keep get­ting error mes­sages say­ing that my email address is invalid. I tried a bunch of dif­fer­ent addresses, even the ISP address that I never, ever use — no joy.

I can’t reg­is­ter the phone, either, because you have to pick your mobile provider, and mine isn’t listed, and there isn’t an “other” option.

Boo!

 

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